Frequently Asked Questions
Q: I have moved, so how do I obtain my patient records for my new eye doctor?
A: Super easy! You can call or email us @PVRICHMOND2024@GMAIL.COM OR
CYPRESSSPRINGSPEARLE@GMAIL.COM to provide us with the name and number of the new eye clinic, and to request a Release of Information form that we need you to sign and return to us. It’s that simple!
Q: What are your current store promotions?
A: Currently til August 31st we are offering an $89 Eye exam which includes Optos screening plus Buy one pair of glasses and Get 50% off second pair.
Q: Why is there a charge for PD measurements
A: The measurement of a patient’s pupil distance is a service that we provide, but is not
considered part of the eye exam. PD (pupil distance) is measured by one of our Opticians when new prescription glasses are ordered, and varies individually. The PD is used to determine the alignment of your pupil for proper clarity of your prescription when placed in RX lenses and inserted into a frame.
Q: If I need my PD (Pupil Distance), Will you measure it for me?
A: Of course!
We charge the small fee of $20.00 for pupil distance measurements by one of our professional Opticians, when there is no eyeglass purchase in our business. We do value our Optician’s time and expertise, so we hope that you understand and do also!
Q: How long does it take to have glasses made?
A: When sending the RX to an outside lab, it can take up to seven to ten days. It depends on the type of lenses, the prescription and any additional specialty coatings required to make your glasses. When available we do offer same day service.
Q: Can new lenses with my new RX be put into my existing frame?
A: It may be possible to insert new lenses into a current frame, depending on your prescription, the condition of your current frame, and the type of lens material.
Q: Will your office remake or replace glasses/lenses or give different contact lens (trials) if necessary?
A: After 90 days, patients will be charged for a doctor re-visit (pricing varies, depending on visits). Depending on circumstances – each situation will be evaluated by a manager, and everything possible will be done to ensure that the wearer is satisfied.
Q: Does your office accept walkins?
A: YES. Walk-ins are accepted, depending on availability. We strongly recommend setting up an appointment, but if you’re in the neighbourhood, stop by. You never know if we have an immediate availability with your name on it!
In the case of an eye emergency, we’ve got you covered. A walk-in will be accepted and fit into the appointment schedule with the first available doctor.
Q: Does your office treat eye injuries, red eyes, and pink eye?
A: YES. Pink eye, red eye, and any eye injuries are considered medical office visits and would be billed to your medical insurance. Billing cost depends on the diagnosis.
Q: How do I learn to insert contact lenses into my eye?
A: First time contact lens wearers will book an Insertion and Removal appointment at our office(also known as I & R), after the initial contact lens exam, for instruction on the safety and proper wear of contacts. Classes with an Optician are set up Tuesday thru Saturday and are based on the doctor’s recommendation.
Q: How can I order my contact lenses?
A: Once your prescription is finalized, you may order contacts with one of our awesome store associates in person or by calling us.
Q: What is a “Contact Lens Check”?
A: Patients can be seen at no charge within 30 days of their original exam date for the contact lens check, which is performed by the eye doctor to ensure that the trial contact lenses are fitting properly. Why? We want to make sure they’re snug as a bug.
After the contact lens check, the prescription will be finalized and the patient will be eligible to order their annual supply.
Q: What is a contact lens fitting and why do I have to pay for it?
A: The contact lens fee is determined by the complexity of your prescription and by the type of lenses required for your specific needs.
A contact lens prescription is valid for 1 year (unless a doctor approves/recommends otherwise). As mandated by federal law, the doctor will check the general health of your eyes and determine the proper fitting of the contact lenses you require every 12 months, in order for the prescription to be valid.
Most Insurance plans will not cover the fitting fee, as they consider contacts to be cosmetic. But if they are your preferred choice, get them!
Q: If I am a “Self-Pay”, what will my eye exam cost?
A: Self-Pay: Our in-store eye exam is only $120 (tax not included).
Q: What do I need to do to prepare for my eye exam?
A: Only a couple of things. We request that our patients bring all current prescription eyewear and sunglasses, in addition to a valid form of identification and their current insurance card.
Q: How can I schedule an eye exam?
A: We want to make it as easy as possible. You can book an eye exam by phone at (832)451-6665 (Richmond Location) or (832)974-2021 (Cypress Location). You can also book a appoint by clicking the button below on our website.. Eye exams are available five days a week for your convenience.
Q: Does Pearle Vision take my insurance?
A: We accept many major insurance plans. Even though our team members ‘speak insurance’, we recommend that you call your insurance provider to obtain information regarding coverage.
Store Hours
Tue: 8:30 am – 6:00 pm
Wed: 8:30 am – 6:00 pm
Thu: 8:30 am – 6:00 pm
Fri: 8:30 am – 6:00 pm
Sat: 8:30 am – 4:00 pm
Sun: Closed
Store Hours
Tue: 10:00 am – 6:30 pm
Wed: 8:30 am – 6:00 pm
Thu: 8:30 am – 6:00 pm
Fri: 8:30 am –5:00 pm
Sat: 8:30 am – 1:00 pm
Sun: Closed